WordPress Technical and Design Support  

10-20 hours of technical support work a week. The types of tasks you’d be working on include:
  • Managing support forums, providing troubleshooting guidance for bugs and common integration issues. All our technical support is handled via forums, and we strive to get all threads a reply within 24 hours.
  • Testing bug reports locally and logging confirmed bugs in our projects system, with appropriate detail and testing instructions.
  • Pre-release QA testing of our monthly maintenance releases to ensure the code is stable.
  • Creating tutorials, snippets, screencasts and other support materials to help users help themselves.
  • Running regular user testing sessions and serving as the voice of the community during roadmap discussions.

You will be on the front-lines, representing Kubalek Internet Solutions to customers. In many ways, you are the face of the company.

Requires:

  • Specific experience doing remote technical support, ideally for a WordPress plugin or theme. (Please provide links to examples.) If you aren’t comfortable working with or troubleshooting HTML, CSS, PHP or Javascript, you probably won’t be a good fit for this gig.
  • Great communication skills in English ( Spanish is a bonus), a transparent attitude and values in line with our company’s motto of “Happy, Helpful, Creative & Cooperative.” No “mañana” attitudes here. You must demonstrate HUSTLE.
  • (BONUS) Code samples that demonstrate technical abilities — plugins, snippets or anything else our devs can review to get a sense of your experience.

Please note that we’re seeking full-time freelancers only — this is not a “job”, but a freelance gig. You will be expected to maintain other clients in addition and will be responsible for managing your commitments accordingly.

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